Payment and Insurance Policies

Payment is expected at time of service. Rates are provided upon request and are posted in our office handouts.

Cancellation Policy: For the courtesy of others, please provide 48 hours notice if you need to cancel an appointment. There is a high demand for our services and every missed appointment is a missed opportunity for someone else who want to get in to see us. Therefore, you will be charged for missed appointments with no prior notice of cancellation within 48 hours. We consider missing appointments without notice a siginificant issue, in that it deprives others from the opportunity of getting treatment.

Arriving Late for an Appointment: Your appointment reserves a specified time for your review of issues by your therapist, treatment, session documentation, and payment. If you are late for your appointment, you will be charged the full amount for scheduled time, regardless of the amount of time you are in session, due to late arrival. We ask that you respect the time allotted for your appointment.

Insurance: We do not directly bill health insurance companies, however, we will provide you with an invoice to submit to your insurance company for your own personal reimbursement. Insurance coverage varies considerably and our services may not be covered by your insurance. Our invoices have all the information required by the insurance companies, including the CPT treatment code. However, you may be required by your insurance company to obtain a diagnostic code from your prescribing doctor (only a doctor, physical therapist, or chiropractor can diagnose, and therefore, provide diagnostic codes).

Prescriptions: Obtaining a prescription from you doctor often helps in getting some level of insurance coverage for your manual therapy work at our clinic. Doctors, physical therapists, and surgeons in our local area refer clients specifically to our clinic. Note that our clinic is not part of any medical network and therefore, insurance coverage would be considered "outside network" coverage.

Health Savings Accounts: We suggest you look into a Health Savings Accounts (HSA) plan as an alternative to your existing insurance plan if you plan on using alternative or complementary health services. Health plans that offer annual individual reserve accounts for alternative health care are another option.

Flexible Accounts for Alternative Medicine: Some companies or insurance policies provide options to set aside pre-tax money to pay for alternative medicine therapies, often called "flex accounts". These accounts offer you more options on where and how you can spend your health dollars. We suggest you contact your personnel department or insurance service representative to find out more information and to explore what is and is not covered under the flex account. Note that flex accounts are different from HSA accounts, in that any money that is not spent within the contract year, is not rolled over into the next year (as is with an HSA), and you lose that money (the insurance company keeps the money).

Special Reports and Documentation Fees: If you need special reports or treatment documentation sent to other members of your medical team, for auto accident claims, or legal purposes, our staff can provide them; however, special fees may apply. Contact our office for specifics.

We accept cash, check, VISA, MC, Discover, and AMX credit cards.